Of course they need the consultants to tell them what they need to do first. I wonder what direction they will go. I bet they will go big. Big in a sense of multi-million dollars on investments.Yes, the system should change, the structure should change, the product should be enhanced. The people should be changed. Opps, that is risky. All these changes, will they translate to profit? The answer is of course Yes or No. That is what consultant will tell you. With all the strategies laid out by them with "super" and "hyper" technologies. Nobody knows that it will turn out well.
Why? Customer experience is a big word itself. It is .............
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